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Plumbing, Heating, Cooling & Electrical in Sussex, WI

Home Service Problems in Sussex? Call Team Austin and Get It Handled.
Plumbing, water heaters, heating, cooling, wells, water conditioning, electrical, and more — handled by a local family company that’s been working in Sussex homes for over 85 years.
  • 3,000+ 5-star Google reviews across Southeast Wisconsin
  • Family-owned for over 85 years — not owned by private equity
  • No salespeople — just clear options and work done right
Call Now: 262-367-3808

Recommended by Sussex Homeowners

Rated five stars on the platforms you trust most — 3,500+ reviews across Sussex, Southeast Wisconsin since 1939

Common Home Service Problems We Solve in Sussex

  • No hot water or water heater leaking
  • Furnace won’t turn on or blowing cold air
  • AC running but not cooling the home
  • Low water pressure or well pump issues
  • Hard water, iron stains, or sulfur smell
If any of this sounds familiar, you’re not alone — these are the exact calls Team Austin handles in Sussex homes every week. Whether it’s a water heater that finally gave out, a furnace that won’t keep up on the coldest night of the year, or well water that’s leaving stains on your fixtures, our technicians diagnose the real problem and explain your options in plain language before any work begins. No guessing, no upsells — just a fix that lasts.

Solutions Are One Call Away

Solutions to these — or any other plumbing, heating, cooling, electrical, well, or water issue you’re facing — are just a simple call away. 

Call to book 24/7. We’ll find an appointment time that works for you, and send a trained tradesperson to your home to make the trouble disappear.

Services We Offer in Sussex

What We’re Handling in Sussex Homes Every Day
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Plumbing Services in Sussex

Leaks, clogs, fixture issues, piping problems, drain cleaning, sump systems, grinder pumps, and everyday plumbing repairs
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Water Heater Services in Sussex

Repair, replacement, tankless systems, and help when the hot water runs out or doesn’t keep up
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Heating Services in Sussex

Furnaces, boilers, zoning systems, and heating problems — diagnosed and fixed
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Cooling Services in Sussex

AC repair, airflow issues, and systems that aren’t keeping up
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Well & Pump Services in Sussex

Private well systems, pressure issues, pump problems, and water delivery issues
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Water Conditioning in Sussex

Hard water, iron, sulfur smells, and water quality issues — including softeners and filtration systems
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Electrical Services in Sussex

Electrical troubleshooting, repairs, upgrades, and generator systems
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Why Sussex Homeowners Have Called Austin Since 1939

Austin Plumbing, Heating, Air & Electric has roots in Sussex going back to the very beginning — this company grew from a small Sussex farm started by Austin Smith in 1939. We’re now in our third generation of family ownership, and Sussex homeowners have been calling Austin across multiple generations because they know what they’re going to get every time.

At Austin, there are no salespeople. Every person who comes to your home is a tradesperson, trained in-house. Our techs are non-commissioned — they get paid the same for a $150 repair as they do for a $3,000 replacement. Sussex homeowners aren’t getting pitched. They’re getting a straight answer and solid work. That’s been true since the beginning and nothing about that has changed.

What Sussex homeowners say about us: friendly and considerate techs who show up on time, explain everything clearly, and leave the home the way they found it. Fast service and honest answers. Every one of our 3,500+ five-star reviews was earned — never bought, never traded, never manufactured. Real neighbors sharing real experiences. That’s the standard.

Call: 262-367-3808

What It’s Like to Work With Us

1.
Call or book online
We’ll find a time that works
2.
We show up ready
Stocked trucks and experienced technicians, prepared for the job.
3.
We explain your options
Clear pricing before anything starts, no surprises.
4.
We do the work
And leave your home the way we found it

Real Work Completed in Sussex

Sump Crock and Drain Replacement in Sussex

Douglas K. suspected groundwater was leaking into his aging cast iron underground drain system. We broke out the concrete, removed the old cast iron drain pipes and lift crock, and replaced everything with new PVC drains, a new crock, pump, and lid. We also installed a new laundry sink and patched the concrete before wrapping up.

Water Softener, Iron Filter, and Water Heater Replacement in Sussex

Brennan G. called after his water softener stopped working and had gone without treated water for quite some time. We replaced the old softener and iron filter with new Capital units and also swapped out the aging water heater for a new 50-gallon model with an expansion tank. Everything was tested and confirmed working properly before we left.

Furnace Replacement in Sussex

Jon and Jean H. had been dealing with a locked-up blower motor and a loud inducer on their existing furnace, making repair costs no longer worth it. We replaced the furnace with a new 96% efficiency unit and also replaced the humidifier and the flue pipe with new PVC. Everything was installed and confirmed working before we left.

Mini Split Refrigerant Recharge in Sussex

Bill L. called after his mini split system stopped cooling properly. When we inspected it we found the system had lost most of its refrigerant over the winter, with only 2 pounds remaining out of the 7 it should have. We pressure tested the system, tightened loose fittings where we found oil residue from refrigerant leaks, pulled a vacuum, and recharged the system to the correct weight. All indoor heads were tested and confirmed cooling properly before we left.

Electrical Panel Upgrade and EV Charger Installation in Sussex

Chris and Cassie C. needed their aging electrical panel replaced and wanted to be ready for electric vehicle charging. We installed a new 200-amp meter pedestal, a new 200-amp main panel in the garage, and a 100-amp sub panel in the basement to replace the old one. We also hard-wired their Level 2 EV charger on a dedicated 60-amp circuit and handled the necessary permit and We Energies paperwork for the service upgrade.

Water Softener, Iron Filter, and Water Heater Installation in Sussex

Sarah L. needed a full water treatment upgrade along with a new water heater. We installed a new 48,000 grain water softener, iron filter, and 50-gallon gas water heater with expansion tank, and ran new drain lines for the water conditioning equipment. Everything was tested and confirmed working properly before we left.

We’re Already Working in Sussex

We’re in Sussex homes every week handling plumbing, HVAC, and electrical problems. From established neighborhoods to newer homes, this is an area we know well. We also work in nearby areas like Lannon and across this part of Waukesha County — so when you call, you’re calling a team that’s already working in the area.
Call: 262-367-3808

Real Reviews From Sussex Homeowners

Tami O., Sussex homeowner
Verified 5-Star Google Review
⭐️⭐️⭐️⭐️⭐️
We had a new kitchen faucet installed & Luke was great! Their communication is outstanding – 2-hour window, texting before he came with GPS tracking so I knew right when to put the dogs away. No surprises, great work & super friendly & polite
Greg B., Sussex homeowner
Verified 5-Star Google Review
⭐️⭐️⭐️⭐️⭐️
Very knowledgeable and patient. Don’t try to push you into buying anything. Our technician, Scott, was very good.
Katie W., Sussex homeowner
Verified 5-Star Google Review
⭐️⭐️⭐️⭐️⭐️
Dylan B was awesome! Explained the situation in detail, completed the work quickly and did a great job cleaning up after the work was completed.

Common Questions Sussex Homeowners Ask Austin

Will Austin try to sell me work I don’t need?
No — and there’s history here: Austin started on a small Sussex farm in 1939. The company employs only tradespeople, never salespeople, and every tech is non-commissioned, earning the same on a repair or a replacement. You’ll get honest options and decide for yourself, because empowering the client is one of Austin’s core values. Selling you more simply doesn’t benefit anyone here.
Do Sussex homeowners vouch for Austin?
Yes. Austin’s 3,500+ five-star reviews across Southeast Wisconsin were earned the honest way — never bought, traded, or manufactured. Sussex homeowners describe techs who show up on time, explain everything clearly, and leave the home the way they found it. Real neighbors, real experiences, at a volume that speaks for itself.
Who shows up when I call Austin?
A trained Austin tradesperson — in-house, “the Austin Way,” never a sub or a salesperson. The person who arrives diagnoses the real issue, walks you through your options plainly, minds their manners, and does the work to Austin’s craftsmanship standards.
Who owns Austin, and can I trust them?
Eric Smith — Owner, President, third-generation master tradesman — owns Austin, which his grandfather Austin Smith founded right here in Sussex in 1939. The founder’s name carries on through Eric’s young son Austin, the fourth generation and the boy in Austin’s TV commercials. The company still runs on the founder’s words, “Be Good,” and it isn’t for sale at any price — investors ask, and the answer is always no.
What happens if something goes wrong?
Austin’s promise is one line and it’s a core value: if our work breaks, we’ll fix it for free. If the workmanship fails, Austin makes it right at no charge. And because Austin’s roots are right here and it isn’t going anywhere, there’s always a real, accountable company to call.
Can Austin actually handle my problem?
Almost certainly. Austin handles plumbing, water heaters, heating, cooling, electrical, and more — all in-house and to code — and has done this kind of work since its Sussex beginnings in 1939. When an issue crosses systems, one experienced company takes care of all of it.
Call: 262-367-3808
Call Team Austin and Get It Handled
If something in your home is leaking, not heating, not cooling, not powering on, or just not working the way it should, call Austin. We serve Sussex, we know the area, and we make it easier to get from “something’s wrong” to “it’s handled.”
Book Online In Real Time
Call: 262-367-3808

A team you can count on — answering every call 24/7, delivering 5-star service when you need it most.