Reviews
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On 5/13/24 Jay D replaced my leaking front hose bib. He also updated the shut off valve downstairs so it will be much easier turning the water on and off between Spring and Winter for that hose bib. Then he took the time to update quotes for my mechanicals as I never received the prior quotes from the prior plumbing inspection. Based on his professional recommendations, I will be replacing my current water softener and Jay D will also be replacing the piping and/or shut off valve for the stationary tub where the water softener water empties into as both have green sedimentation on them. We discussed a few other projects so Jay D will have some more projects at my home in the coming moths!! Jay D is incredibly meticulous!!!! Love it.On 11/21/23 Vinny did a tune up on my furnace so I’m ready for winter!!He was very informative on which areas of the house each of the thermostats controlled. He also ensured that the inside of the furnace and the filter were clean as I recently had your duct cleaning service.On 11/6/23 Chris A. did a thorough duct cleaning. He kept me informed throughout the process and upon completion showed me all the dust and dirt removed during the cleaning. Condo is now ready for winter and we’ll be breathing clean air.On 6/19/23 Jordan W came to install a check valve on my sump pump as part of the plumbing services. He was professional, informative, did an awesome job and showed me how in the future I can properly test my sump pump.On 6/7/23—Joe S performed my first air conditioning tune up with Austin Plumbing/Polar Express. He was incredibly thorough and explained everything clearly. Joe answered any questions I had with patience and he even took the time to show me how to replace the filter on my furnace. Later he showed me where my two shut off valves were located and how to operate those so I can now water my front yard and backyard and know what to do once winter gets closer to shut off the valves properly. Very professional and knowledgeable. Super excited that Austin Plumbing & Polar Express will be handling my annual services.5/15/23—My technician Chris A was incredibly professional and thorough. He was able to clean out my dryer vent from both outside the home as well as inside the home. Another company had previous cleaned it and returned on a follow up as the dryer kept triggering a “Check Vent” light. When Chris did the service he also accessed the pipe in the basement and cleared the elbow connection as well which the other company did not do on either visit. He kept me informed throughout the process on what he was doing to correct the problem. Before he left he ran the dryer for the full cycle while we discussed other service options available through Austin Plumbing, Heating & Air. The check dryer light did not turn on during the cycle. After Chris left I did (3) loads of laundry and used the dryer with no issues. Even better with his explanation about the Furnace & AC maintenance plans as well as plumbing option I decided to switch my maintenance service to Austin and scheduled a full duct cleaning for my home. Thanks again Chris A !!!
Response from the owner: Lori, wow - thanks so much for your incredibly detailed reviews. We are so impressed that you continue faithfully updating your review every time we have the honor of helping you. Earning a 5-star review from a customer like you means a lot!These are the moments that motivate us to keep doing our absolute best, be it performing maintenance on your sump pump, tuning up your AC, cleaning your dryer vent and air ducts, or any other need you have. Seriously - you rock!On behalf of our awesome technicians, Chris, Joe, Jordan, and Vinny, we can truly say that it has been our pleasure to take care of your HVAC and plumbing needs time and again. Looking forward to being there for you many more times in the future. :)With warmth,Team Austin
Tony did a great job installing our new Amana furnace today. He was polite, efficient, and took time to explain everything to us. Highest marks to Tony and his co-workers!
Response from the owner: Hi David, We are delighted to hear that Tony and his team provided you with great service during your NEW furnace installation. We appreciate your 5-star review and thank you for taking the time to share your experience. Please don't hesitate to let us known if there is anything else we can do for you in the future.~Team AustinPlumbing, Heating, Air & Electric
Had a new condenser and new air handler installed by Austin Heating and Air. Excellent service and your company explains everything very well. Punctual and hard working. Everything looks great. Thank you. AAA+++
Response from the owner: Hey Steve, Thank you for the 5 star review and taking the time to jot a note. We look forward to helping you in the future.~Team Austin
Garrett B. is very kind and professional. Great job!
Joe came out today to do my yearly inspection and tune-up of my AC. Friendly and efficient and easy to work with. Always a pleasure dealing with the friendly knowledgeable people of Austin.
Response from the owner: Thank you David,We always enjoy hearing that the technicians have been professional and informative. We appreciate the review, thank you for choosing Austin Plumbing, Heating and Air.
They did a good job and now I have hot water again for less than I thought.
Response from the owner: Hi Bryan, Thank you for the 5 star review and kind words. So glad we were able to get you set up with a new hot water heater before the end of the day for a reasonable price. Please reach out if you need us for any other home mechanical services.~Team Austin
Response from the owner: Thank you, Nate B, for leaving us a 5-star review! ~Team Austin
Troy was exceptional, as always. He assembled a knowledgeable team for our HVAC install. Many thanks to Eric, Troy and all at Austin Plumbing, Heating and Air.
Great technician, very thorough, explained every step and required updates I needed. So glad I switched to Austins
Response from the owner: Lenore, Thank you for this review, we are pleased that you enjoyed having Joe at your home to complete your tune-up. I especially look forward to passing this review along to the team. We would love the opportunity to become your preferred Plumbing and HVAC provider. Thanks again for choosing Austin Plumbing, Heating, and Air, Lindsay
Carson was great very friendly and he knew his trade I like when you can talk to someone and explain things to you Thanks again
Response from the owner: Hi Frank, Thank you for your kind words and the star review. Please keep us in mind for any future needs.~Team Austin
Chris did a wonderful job installing our air purifying system and cleaning our ducts. He is very knowledgeable about A/C and how to improve air quality. Great attitude. Thank you!
Response from the owner: Barbara, Thanks for the 5 star review.~Team Austin
Pete at Austin is fantastic. We have used him on 2 projects and will be sure to call him again on many more in the future!
Response from the owner: Thank you for your kind words about the service that Pete provide on his visit. We are happy to be able to help you.~Team Austin
Todd was professional and informative when fixing our furnace. He was thorough and explained in detail what the problem was and how it would be resolved. Excellent service!
Response from the owner: Hi Steve, We thank you very much for your kind 5-star review! We're so glad to hear that Todd's service was both professional and informative.~Team Austin
Pete E. did a fantastic job! Very professional, and thorough in his work.
Ben T. Came to our house and arrived in the allotted time frame. He was friendly and very knowledgeable and fixed our problem quickly. Thanks much Mike and Donna Friedel.
Response from the owner: Thank you so much for the kind words, Michael and Donna! We are so glad that Ben was able to get you back up and running with your plumbing quickly and efficiently. We appreciate your business and your review, and we hope that you know you can come back to us with any of your plumbing needs. ~Team Austin
We can’t say enough great things about Austin plumbing and the plumbing experts they hire. Especially, Pete E who has serviced our home numerous times. He is very professional, personable, reliable, and does a thorough job. We trust Pete to come into our home and complete a job even if we were not there. Highly Recommend Austin plumbing.
Response from the owner: Melinda, thank you for the wonderful rating!
Tony found a dent in the new furnace he was supposed to install, and immediately replaced it with a dent-free furnace. He was professional and efficient.
Response from the owner: Thank you for the awesome review, Doreen! We are so pleased you had such a fantastic experience with Jasen. Our team always go above and beyond to make sure our customers are informed and happy with their service. Thank you for choosing Austin Plumbing in Hartland and letting us be there for all of your plumbing needs!
I had a big problem with backup of the basement drain that went on for months, even though I had another plumber come out twice to fix it. Then I called Austin and Pete E. came to help me.This man LOVES his job, is incredibly good at it, and after a very short time, I felt like he was a family member. He showed me what he was doing. He was thorough. He cleaned out the pipes and then went 67 ft. 2 inches to the city sewer with the camera, showing me that my pipes were now clear all the way to the street.I was impressed! This company is my plumbing and hvac go to from now on...and I will always ask for Pete for any plumbing needs!
Response from the owner: Cori, Thank you for the 5 star review. We are so happy that we were able to help you out and get your drain cleared. We are here for you in the future to help with any plumbing and HVAC needs.
Response from the owner: Thank you Mike, we appreciate your review!
Response from the owner: Thank you Scott, we appreciate your review.
Came on time, 3 men all 3 were very very nice. Answered all questions we had as they went. Cleaned up and put everything back in its place. Very nice experience dust seems better, air is better also. Would have them back anytime.....
Garrett’s work was outstanding again! We’d have Austin back in a heartbeat. Don’t let Garrett go anywhere else. He really is the best. 👍👍👍
Vinny was great! He was very professional and personable and offered his expertise on what maintenance needed to be done on our furnace! Looking forward to working with Him in the future!
Response from the owner: Thank you so much for your 5 star review and kind words about Vinny and our services! We look forward to working with you in the future.
Just had an annual PM on our plumbing system complete by Ben - 2 enthusiastic thumbs up! Ben walked me through all of his checks and answered every question I threw at him! He was polite, knowledgeable and this service couldn't have gone any better than it did today! Thanks so much Ben!
Response from the owner: Hey Matt, Thank you so much for your 5 star review. We are so happy to hear that Ben answered all of you questions and walked you through your annual inspection. We look forward to working with you.~Team Austin
Great service and friendly service people. Very efficient and on time. I have used them multiple times and never been disappointed
Thank you Austin Plumbing! You were recommended to me by a neighbor and you came through. You got me on your schedule the next day. Special shout out to Ben who came out. He took the time to explain to me how my well system worked and did an excellent job fixing the leak and securing the pipes. It was a pleasure talking with him.
Response from the owner: Jerry, We are so glad Ben came through in a timely manner and took the time to explain your well system and take care of the need that you originally called for. Thank you for your kind words.~Team Austin
As always, Ethan was polite and professional. The work was done appropriately.
Response from the owner: Thank you Anita, We appreciate the review, we are happy that you enjoy working with Ethan.
As always I had a great experience with Austin. Troy and Chris are extremely helpful, knowledgeable and the nicest guys you'll ever meet.
Response from the owner: Chris, Thank you for your kind words. We are here if you need anything in the future.~Team Austin
We always get excellent, efficient and professional service. Every technician is knowledgeable, skilled, friendly and patient when answering our questions. Today, Ethan did an excellent job on our furnace tune-up and installation of a new thermostat.
Response from the owner: Renee, We appreciate your review, I look forward to sharing this with the team. Thank you for allowing us to be your prefered HVAC company. Thanks again Lindsay
Response from the owner: Dave & Connie, Thank you for the 5 star review. ~Team Austin
Great service todayRight on time too.Thanks Tim
Response from the owner: Hi Tim, thank you for leaving a review.~Team Austin
Great service. Super friendly and knowledgeable. Had an overflowing floor drain in basement they snaked and cleaned with a jet machine. Fair price
Response from the owner: Mathias, Happy we were able to get that backed up floor drain taken care of for you. Thank you for your kind words and the 5 star review.~Team Austin
Great work today by Ethan. He is courteous, efficient, and informative. He is an excellent technician.
Response from the owner: Thank you Tim, We appreciate the review.Lindsay
Jay D completed an analysis and repair of our well pump issue at our home on 04/23/24.We found him to be knowledgeable, professional and friendly. We liked that he took time out to clearly explain what he would be doing and then answered all of our questions. He also provided us with a quote for replacing our well pump when the need arises. We would highly recommend Jay D and Austin Plumbing for any home service you may required.
Response from the owner: John, We appreciate your review, I look forward to telling Troy about your satisfaction with your services . Thanks again Lindsay
Response from the owner: Hi Donald, Thank you for the 5 star review. We appreciate you trusting us with your plumbing needs.~Team Austin
Very thorough! Made sure we were happy with everything. Impressed!
Response from the owner: Melissa, We are happy to hear that Pete was able to get the drain clog taken care of and that you were happy with the service. Please reach out if there is anything else that we can help you with.~Team Austin
On time and excellent service 👌 👍
Response from the owner: Hi Amy, Thank you so much for taking the time to leave us a 5-star review for our service! ~Team Austin
I am very happy with my experience with Garrett in identifying my electrical problem and then making the necessary fix to get my circuit up and running again.
Response from the owner: Thank you so much, Jim, for the 5-Star rating and review. We are thrilled Dino was able to provide you the information you needed for the replacement of your water heater. We will be sure to let Dino know! Thanks.
Excellent service! Very fast response and resolved the issue quickly. Thanks Ben!
Response from the owner: Paul, Glad we were able to get out to your home and resolve the issue in a timely manner for you and your family.~Team Austin
Austin/Good People/Good Service/Good Products. All Good Stuff.
Response from the owner: Thank you Timothy, We are happy that you enjoy our staff and our service, thank you for the review.
Response from the owner: Charles, We appreciate this reveiw. Thank you!
Excellent! Eleventh year of servicing with Scott.
Response from the owner: Robert, thank you for the great rating and comment; we appreciate you and your support!
Jay D did an outstanding job inspecting the well, pump and what the DNR expects when you have your water tested. He also answered my questions on putting a gas line in for a gas stove. He was kind, helpful and knowledgeable. Btw that gas line will be installed in a couple days. Thank you. Update Pete came today and did an outstanding job installing a gas line for a gas stove. Once again Austin Plumbing has fantastic employees because Pete explained everything, was very kind, respectful and knowledgeable. He had this has line installed in very little time. Pete is incredible. I have never used Austin Plumbing before however I highly recommend them and will be using them if needed in the future and will recommend them to anyone who likes outstanding service. Thank you!
Response from the owner: Hi Kathy, thank you so much for the kind words about Jay and Pete. We are so glad to know that you had a positive experience with them. It is always great to receive a 5-star review! We are here to help you with any future needs.~Team Austin
Response from the owner: Thank you for the 5 star review!
Carson was great. He represented Austin Plumbing admirably. He was a informative, professional, and helpful. It was a breath of fresh air to have a young adult to work with who is so mature. Kudos to Austin Plumbing for hiring him and for Carson for being so responsible and professional! It was a great experience!Tim and Mary
Response from the owner: Thank you, Mary! Mitch is an incredible asset to Team Austin.
Pete went above and beyond all of our expectations. Very nice young man. Very knowledgeable and explained every thing that he would be doing. Will request him for all our future needs. 5 star rating. And thanks for rescheduling us 2 hours earlier..
Response from the owner: Thank you so much, Kay, for the 5-star review! We are thrilled to hear that Pete exceeded your expectations and was able to reschedule you earlier to make your experience even better. We look forward to working with you in the future.~Team Austin
Quick & easy
Response from the owner: John, Thank you for your 5-star review. We appreciate your loyalty.~Team Austin
Always very polite and knowledgeable. Great with service notifications.
Response from the owner: Patricia, Thank you for the 5 star review. Happy we could get your AC tuned up before the summer season. ~Team Austin
