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Reviews


We’re the talk of the town! With 1,500+ 5-star reviews, we’re here to serve you and your family with quality service.
Haley Erdman
Haley Erdman
1708729438
Pete was courteous and explained everything very well regarding the installation and care of our new hot water heater. He has back up and running in short order and didn’t leave a mess behind. The best plumbing experience I have had.
Amy Nelson
Amy Nelson
1708634243
What a great experience! They went above and beyond! Was so grateful to get help so quickly too. Expert knowledge. Very clean. Thank you!!!
Maggie Brown
Maggie Brown
1708611174
I bought a new boiler from Austin in December 2022 at their recommendation. Less than a month later it shut down. I came home from work & it was 56 degrees in my house. Called 2 or 3 times before someone answered. He told me to flip a switch. After the problem persisted they sent someone. It needed a part that had to be ordered. Thank God Spring and Summer came so I didn't have to worry but no call to say the part was in and they could replace it. Finally replaced in November 2023. Then the boiler didn't keep up with the subzero temps we had in January. It wouldn't get past 62 degrees in my house. Now I had to pay for someone to fix that. I don't have hope at this point that there won't be more issues. My old boiler was 58 years old & always kept my house at the temp I put it at.
Vern Schmieder
Vern Schmieder
1708514989
Very professional a ND thorough as usual
Sean Franzen
Sean Franzen
1708465249
On time and very knowledgeable. We use them for HVAC and plumbing and have never steered us wrong.
Chris Calhoun
Chris Calhoun
1708462176
Terry White
Terry White
1708370947
Scott arrived on time and quickly resolved our problem.
Vicki Batura
Vicki Batura
1708356926
using the maintenance services. Everything went as I expected. Very responsive and great service. Service tech was very professional and knowledgeable
Linda Paykel
Linda Paykel
1708356846
dale kuhlman
dale kuhlman
1708181535
Excellent Professional & Friendly Service - this was 1st time for us and we will continue ...Dale Kuhlman
Called at 8:30. They sent a technician out at 11:00 to fix my Heating problem. Technician knew what the problem was right away, and fixed the issue immediately. He explained to me, in terms that I could understand, what the issues were. Great job. Highly recommend.
Terri Kuhlmann
Terri Kuhlmann
1708114643
Scott is very thorough, and always offers helpful advice to prevent potential problems in the future.
Monika Ahal
Monika Ahal
1708110608
Victor Sprtel
Victor Sprtel
1708108066
Excellent service. Knowledgeable and very informative. Listened to all my questions .
Brad S
Brad S
1708106031
Joe S. was great! He went above and beyond to not only fix my issue but to educate me. Thank you! I will be asking for Joe next time.
Steve R
Steve R
1708042288
I recently had an outstanding experience with Austin Plumbing, Heat & Air that I feel compelled to share. Our rental unit’s furnace unexpectedly went out, causing quite a bit of stress and urgency to get it fixed before our tenants were left in the cold. After reaching out to several service providers, it was Austin Plumbing, Heat & Air that truly stood out for their promptness, professionalism, and expertise.From the moment we contacted them, their team was on the ball. They arrived promptly to evaluate the situation, providing a clear and concise assessment of what needed to be done. Their transparency and willingness to explain the process were greatly appreciated, making us feel comfortable and informed every step of the way.What impressed us the most was their ability to act swiftly without compromising on quality. They managed to replace the furnace the very next day, which was beyond our expectations considering the potential delays in sourcing parts or scheduling conflicts. Their technicians were skilled, courteous, and took great care to ensure everything was installed correctly and efficiently.The level of service we received from Austin Plumbing, Heat & Air was truly exceptional. Not only did they resolve our issue promptly, but they also demonstrated a genuine commitment to customer satisfaction. I highly recommend their services to anyone in need of plumbing, heating, or air conditioning work. Their professionalism, efficiency, and quality of work are what make them stand out as a top choice in the field.
Jessica Groenke
Jessica Groenke
1708040067
Todd R showed up on time and was very neat and professional. He took pictures of what he’d found and showed them to me to help explain what was needed.
Quick response, friendly and extremely helpful!
Matt Parthanon
Matt Parthanon
1707946991
Garret was very professional, and helpful. 100% satisfied.
David Carlson
David Carlson
1707851804
Tony did a great job installing our new Amana furnace today. He was polite, efficient, and took time to explain everything to us. Highest marks to Tony and his co-workers!
Veronica Hink
Veronica Hink
1707779982
Very happy with the service from Austun plumbing. Very quick responses and did not have to wait for answers or service. Our tech Don B. was extremely knowlodgeable and attentive to our questions. He even took the time to check out other issues we were having.
Robert
Robert
1707771155
Jay was very good at his job. Very efficient !Thanks
Tom Goral
Tom Goral
1707752792
Vinny did a great job. His skill and professionalism is much appreciated.
Mark Howard
Mark Howard
1707612511
Jay was very knowledgeable and helpful, answering all our questions.Work was performed perfectly.
Mike Star
Mike Star
1707528572
Great service as always. Sump pump failed, called at 8am, and they were there just after noon. Good work done fast.
Diane Macbain
Diane Macbain
1707430709
My new water heater was installed by Austin Plbg. and Heating this afternoon. As usual, the servicemen were efficient and polite. I will use this company always. In fact, I have had an annual contract with then for quite a few years.
Abby Bamba
Abby Bamba
1707428225
Friendly, knowledgeable, and all around great service… again! Sign up for their service club! It’s worth it!!
Amy Arnold
Amy Arnold
1707427026
Don B did a great job! Highly recommend Austin Plumbing and Polar Express!
Kathy Zunke
Kathy Zunke
1707420557
We are so happy that when we had an emergency Austin Plumbing/Carson came to our rescue same day. Carson is a wonderful asset to your team. We highly recommend Austin Plumbing and by the way, Give Carson a big raise when you can ASAP!😃😂👍🏻👍🏻👍🏻👍🏻👍🏻
Paul Flink
Paul Flink
1707348913
Randy Kuehn
Randy Kuehn
1707251482
Troy was great and Austin HVAC got our furnace replaced on the coldest day of the year. Thanks for helping us.
Nick Ratelis
Nick Ratelis
1707179233
Pete was fantastic. Explained everything to me in detail, willing to walk me through all of it. Super helpful and friendly.Highly recommend.Although…I didn’t price out anyone else. You get what you pay for! He was worth it.
Jim Z
Jim Z
1707177730
Joe S was very professional and addressed all of our concerns. He really knows his stuff. It was a pleasure to have him work on our furnace.
Richard Haines
Richard Haines
1707090690
Jeo S was timely, efficient, and professional during the furnace inspection. Joe not only explained what was done, but also answered questions in a clear and understandable manner. I highly recommend Joe S and any of the other technicians from Austin Plumbing for anyone’s HVAC and plumbing needs.
George Adamski
George Adamski
1707057715
Joe quickly discovered the cause for our furnace noise issue and implemented the repair to resolve it. He explained what caused the issue and how to resolve it. He was very professional and courteous throughout the process.
Asugi Ayya
Asugi Ayya
1707005411
Chad Evert
Chad Evert
1706914451
had our hot water heater replaced same day. service was great. garrett was thorough and informative. 10 out of 10 would recommend.
Ruth Matusin
Ruth Matusin
1706913741
We saw both Todd and Tony from Austin for furnace checkup and replacement. Sure appreciated the thorough work, information and friendly service they provided. Thanks
Evie Amundson
Evie Amundson
1706906310
Carson was friendly, knowledgeable, and helpful. Explained everything in an easy to understand manner.
We always learn about the level of efficiency and projected expenses on our plumbing equipment. There is no pressure with this information. Dino gave us helpful guidance on how to care for our plumbing.
Rick Cramer
Rick Cramer
1706809555
Eileen Friesch
Eileen Friesch
1706807663
Joe S. explained everything from our furnace check-up. Joe, like everyone else at Austin, is someone I trust for all our plumbing, heating and AC needs.
Cori Ryta
Cori Ryta
1706723756
I had a big problem with backup of the basement drain that went on for months, even though I had another plumber come out twice to fix it. Then I called Austin and Pete E. came to help me.This man LOVES his job, is incredibly good at it, and after a very short time, I felt like he was a family member. He showed me what he was doing. He was thorough. He cleaned out the pipes and then went 67 ft. 2 inches to the city sewer with the camera, showing me that my pipes were now clear all the way to the street.I was impressed! This company is my plumbing and hvac go to from now on...and I will always ask for Pete for any plumbing needs!
Mark Train
Mark Train
1706720089
Garrett did an outstanding job diagnosing and fixing our leak which was in a difficult place. We were extremely pleased with his work.
Barb Priegel
Barb Priegel
1706648534
Austin Plumbing is always on time, they text with updates upon their arrival, they are courteous and they explain their findings in detail and send us an email with their report. They are never pushy or want an answer right away to what they find that needs attention. I’m very happy with their service.
Susan Krechel
Susan Krechel
1706569282
Thorough, polite service for plumbing maintenance.
Frank Yurchich
Frank Yurchich
1706558314
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