Reviews
We’re the talk of the town! With 1,500+ 5-star reviews, we’re here to serve you and your family with quality service.
Todd was awesome. Helped me understand what he was doing and why. Very professional.
Response from the owner: Toni, Thank you for the review, I am glad that you had such a positive experience. Lindsay
Very professional andthorough as usual
Response from the owner: Vern, Thank you for the 5 star review. We appreciate you being a long time Club Member.~Team AustinPlumbing, Heating, Air & Electric
Austin plumbing was great... we have used them multiple times now and very happy with both service jobs. On time, polite, and thorough job. Definitely recommend giving them a call.
Response from the owner: We can’t thank you enough for your generous comment and rating, Victoria! It’s feedback like yours that motivates our team to continue delivering stellar service throughout the Lake Country region. We appreciate your support for our business, and hope we’ll have the chance to serve you again soon.
Very thorough and friendly. Thank you
Jay came out and replaced our water heater. Hopefully we won't need their services anytime soon, but will certainly use Austin again, if the need arises.Carson was also amazing for our plumbing needs.
Response from the owner: Thank you so much for the 5-star review, Timothy! We truly appreciate your support.~Team Austin
Great service and professional. Quickly finished and all worked out well.
Response from the owner: Hi Victor, we're so glad to hear you had a fantastic experience with us! It’s always our goal to get the job done right and efficiently for our customers. Thank you so much for taking the time to leave this wonderful 5-star review!~Team Austin
Carson did a wonderful job and had a lot of knowledge. He was very nice to work with
Response from the owner: We appreciate you taking the time to leave us this 5-star review, Michele! We're so glad to hear Carson did great work for you and that you were happy with his service. We’ll make sure to share your kind words with him.~Team Austin
Very polite and professional. Answered questions and explained how a lift pump works and why it make noise. Ben was enjoyable to have for the service.
Response from the owner: Hi Darlene, thank you so much for taking the time to leave this kind review! We’re glad to hear that Ben was able to answer all your questions and that you had a great experience with his service. We’ll be sure to share your positive feedback with him!~Team Austin
Jay was Very knowledgeable patient and kind
Response from the owner: Hi Beth, thank you so much for taking the time to leave us a 5-star review! We're so glad Jay provided you with such great service. We’ll be sure to pass along your kind words—it will mean a lot to him! ~Team Austin
Great experience and wonderful team! Quick, efficient and professional.
Response from the owner: Hi Faith, we truly appreciate you taking the time to leave us a 5-star review! We're happy to hear you had such a great experience with our incredible team. Providing quick, efficient, and professional service is always our goal!~Team Austin
Great service. Professional and friendly
Response from the owner: Donald, Thank you for your review and kind words. Feel free to reach out if you need any service in the future.~Team Austin
Response from the owner: Thank you so much for taking the time to leave us a 5-star review, Lisa!
Response from the owner: Hi Jennifer, we truly appreciate the 5-star review. Thank you so much for your support!~Team Austin
Response from the owner: Hillary, Thank you for your review. We appreciate your time.~Team Austin
Response from the owner: We truly appreciate the 5-star review, Andy. Thank you so much for your support!~Team Austin
Ben was exceptional! Polite, explained potential repairs I might need, and potential fixes, and then gave me details about length of project and cost. He cleaned up after and was prompt and thorough. He offered some longer term solutions and detailed the process on those, too. What a gem!
Response from the owner: Hi Beth, thank you for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that you had a great experience with our technician Carson. We truly value your feedback and appreciate your kind words about our team.~Team Austin
We had another great experience with Austin Plumbing. Don completed our bathroom plumbing install for us and both times he was out to the house he was thorough, professional, friendly, and was able to get the job done without complications. We would definitely use Austin Plumbing again in the future, and really appreciated having Don here to help! Thank you Team Austin!
Joe did such a great job of keeping us informed about all he was doing. He was here when scheduled and let us know when he was arriving. He was total professional.
Response from the owner: Jeannie, We appreciate the review, thank you
Great service provided by Troy K., very informative, friendly and professional.
Response from the owner: Hi William, we’re so glad to hear that Troy provided excellent service during your annual furnace tune-up and cleaning. We’ll be sure to share your kind words with him—he'll appreciate it. Thank you for choosing us!~Team Austin
Great overall plumbing maintenance.Carson was very informative and very knowledgeable!We asked for him to come back next year!
When our tankless water heater was intermittently igniting we called Austin's as it had rave reviews. Boy were we disappointed to say the very least, what a complete rip off!!! The system basically Dx itself with a code 11 indicating it was the igniter. The technician comes and says in order to know what the problem is [despite mind you the system says what the problem is] he needs to call the company Rinnai for them to talk him through a "Deep Dive" diagnostic step-by-step to find out what the problem is. Then he went into a sales pitch for some service plan that would lessen the cost. The cost to do this was $600+, so he called and was put on hold for upwards of 30-40" which I felt was absurd, we could have called ourselves to do that type of troubleshooting, why did we call a repair company. Just for them to drive to "work" [aka our home] it was $99 and he basically is just standing there doing nothing being on hold. My other option was $500+ to do a descaling as it had never been done, but this may not work and there could be leaking once the procedure was completed if in fact there were depositis that become dislodged during the descaling. At this point I phoned my husband regarding the options as both seemed rediculous. The technician stated the descaling was very simple to do in fact you can by the kit on Amazon for $85 and the solution is cheap vinegar. My husband asked the technician to check the flame rod and replace it as needed. Technician cleaned the metal ends of the flame rod as requested by my husband, technician said he did not have them and would need to order the replacement flame rod. Technician said we could also purchase online and he could come back to install it [would that have cost another $99?]. We also went ahead with the descaling, who knows if it really did anything [what an upcharge for an $85 kit and some vinegar that one could do themselves]. So at the end of the day we spent upwards of $600 for a heated water tank that basally Dx itself, my husband talking the Austin rep through the process of identifying the cause [since the Rinnai service rep never picked up after 30-40"], a system cleaning with an $85 pump and some vinegar [which who knows even did anything], and us ordering a $16 new flame rod and my husband installing it himself. It is un fathomable what the trades charge these days for non-life saving measures in their field, $99 just to drive to work, and then another $99 to drive to the next location, then add on the cost of hundereds of dollars to stand around on hold. This technician $ Austin plumbing made over $600 for less than 2 hours of work and the cost of vinegar. While medical personnel resuscitating patients and keeping others alive are making $50 or less an hour. That is very sad and shamefull. I am glad the majority of others who wrote reviews had a better experience.
Response from the owner: Hi Amy,I’m genuinely sorry that you feel this way about your experience with us. That said, there are several points in your review that, respectfully, fall outside the scope of my or my company’s ability to comment on, and others that require clarification to ensure anyone reading this understands the full picture.You booked an online appointment with us to inspect an intermittently working 14-15 year-old tankless water heater that had never been maintained—a system well past the service intervals recommended by the manufacturer. The issue presented, an E11 ignition failure error, doesn’t diagnose itself, as you’ve suggested. There are dozens of potential causes for that error code, and when it’s intermittent, it’s rarely due to a failed part. When a part is truly broken, the unit typically stops working altogether—it doesn’t fail intermittently.We work on hundreds of types of water heaters and make no claims to arrive with parts to fix all of them. Instead, we follow a logical, systematic approach to eliminate guesswork and avoid wasting clients’ time or money. This is why we find it prudent to involve the manufacturer’s technical assistance. I’m sorry that, in this case, they were not as helpful as expected. Guesswork is frustrating for both clients and professionals alike, and we aim to avoid it entirely.When guesswork cannot be entirely avoided and the system has not been adequately maintained, we recommend (as we did for you) our “deep dive” servicing process. This approach includes a detailed diagnostic, completing overdue maintenance, and systematically eliminating non-part failures that could be causing error codes.It sounds like our technician did a great job presenting clear options, explaining the risks and benefits of each, and even discussing ways to source parts to help keep your costs down. He also provided options to continue this critical maintenance at a reduced cost through our membership program, along with its additional benefits.As far as the cost, the actual total was $522.59 ($497.70 + $24.89 tax), which is a fair price for the services rendered. If a client has the tools, know-how, and time to perform the work themselves, it would naturally be far less expensive. This applies not just to water heater maintenance but to any professional service we offer.Your review suggests our work took under two hours. While actual time onsite has no bearing on the price, we invested a total of 3 hours and 38 minutes into this visit—28 minutes of drive time and 3 hours and 10 minutes onsite.In the end, our technician delivered on every promise we make to a client. If this is a 1-star experience for you, then unfortunately, we likely could never have delivered the 5-star experience we were both hoping for.I’m sorry we came up short for you, and I thank you for giving us the opportunity to help.—Eric
10/8/24Steve M came and did my semiannual HVAC checkup. He suggested a new filter and a few repairs and he detailed the cost of several options that I could do now or wait a bit. I really appreciate his honesty and his knowledge!10/8/2024Sam V came and did my semiannual plumbing checkup, and showed me options for either repairing or replacing the "non stop flushing" toilet. I opted for new! Sam did a great job of explaining everything and of installing my new toilet! It looks great, and it's higher than the old one which I really appreciate!I had a big problem with backup of the basement drain that went on for months, even though I had another plumber come out twice to fix it. Then I called Austin and Pete E. came to help me.This man LOVES his job, is incredibly good at it, and after a very short time, I felt like he was a family member. He showed me what he was doing. He was thorough. He cleaned out the pipes and then went 67 ft. 2 inches to the city sewer with the camera, showing me that my pipes were now clear all the way to the street.I was impressed! This company is my plumbing and hvac go to from now on...and I will always ask for Pete for any plumbing needs!11/25/24 Michael R. came for my annual electrical checkup. He made certain that he noted anything that might need to be done To bring my kitchen up to code, should I decide to sell. He suggested looking into the central air wiring. He let me know that I needed new carbon monoxide and smoke detectors and where they should be strategically placed.Michael was extremely helpful and thorough! I would definitely recommend Michael, and look forward to seeing him for any future eletrical projects.
Response from the owner: Cori, Thank you for the 5 star review. We are so happy that we were able to help you out and get your drain cleared. We are here for you in the future to help with any plumbing and HVAC needs.
Carson was prompt and thorough when performing our plumbing check-up. He explained in detail the condition of our plumbing system. Excellent service!
Response from the owner: Hi Steve, We thank you very much for your kind 5-star review! We're so glad to hear that Todd's service was both professional and informative.~Team Austin
Friendly and thorough
Response from the owner: Hi Mark, thank you for taking the time to leave us a 5-star review! We definitely take pride in being friendly and getting the job done right—the first time. We're so glad you had a great experience with your annual furnace maintenance. Your support means a lot to us!~Club Austin
Our water heater died and they replaced it for us. They scheduled for the next morning and came right on time. They pulled all the permits so we KNOW it was done correctly and to code. We highly recommend Austin Plumbing.When the inspection was done, everything was installed perfectly. I know that Team Austin is a company that I trust to do the job right the first time and not cut corners
Response from the owner: Paula, I am happy that we were able to get everything back in working order. We appreciate the review and we are happy to have you as a customer.
Response from the owner: Hi Patti, we truly appreciate you taking the time to leave us a 5-star review. Thank you for your support!
Ethan, was very thorough and made sure to explain everything in a manner that a novice would understand regarding our HVAC system. He was very professional and left his work sites clean. I would definitely recommend them to others. Thank you Ethan!
Austin P&H must be the best run Company in Waukesha County. Today I met Troy for a furnace installation. He too arrived on time and got right to work. He was very personable and professional. He kept us informed on his progress and took the time to make certain the new unit was running correctly. I am proud to be a Team Austin member!
Response from the owner: Hi Don, thank you so much for taking the time to leave us a 5-star review. We are thrilled to hear that Chris provided you with excellent service and answered all of your questions. We appreciate your business and look forward to working with you again in the future. Have a great day!~Team Austin
Response from the owner: Hi David, Thank you for taking time to leave us a 5 star review for your Club Maintenance visit. We appreciate your continued business and support.~Team Austin
Response from the owner: Thank you so much for leaving us a 5-star review, DuWayne! We greatly appreciate it. ~Team Austin
Chris was very professional and timely with his service explaining things along the way very clearly. I’m very satisfied with the service I received.
Response from the owner: Hi Paul, we’re so glad to hear you were happy with the duct cleaning service Chris provided. We’ll be sure to share your kind words with him. Thank you for the 5-star review and your support!~Team Austin
Response from the owner: Thank you so much for the 5-star review, Richard. We appreciate your support!~Team Austin
Professional, listens to what you say, prompt and gets the job done.
Response from the owner: Tamara, thanks for the nice rating!
In the past several months, I have had Austin help me with a plumbing issue, air conditioning check up and installation of a new AC and furnace. I would like to thank Jay, Vinny, Steve and Troy for their excellent work. They were on time as scheduled, explained much of each process and were kind. Thank you all for a job well done!Thank you Carson and Steve for answering all my questions when I had my annual inspections of plumbing and heating. I feel you were both very thorough and at the end, explained what you did, all captured on your tablets. I appreciate your work ethics, patience and kindness. Thank you!
Response from the owner: Thank you so much for taking the time to leave us a 5-star review, Joyce! We are thrilled to hear that Jay, Vinny, Steve and Troy provided you with excellent service for your plumbing, air conditioning and furnace needs.~Team Austin
Carson was very informative and friendly and did an excellent job of my yearly maintenance as well as giving me options to improve my Plumbing in the future
Response from the owner: Hi Linda, thank you so much for your wonderful 5-star review! We’re thrilled to hear that Carson was so helpful and did a great job with your annual plumbing system inspection. We’ll be sure to share your kind words with him! We truly appreciate you taking the time to share your experience.~Team Austin
Job was excellently done.
The crew were ahead of schedule but called first to see if OK to come 30 min before the appointed time. They donned booties to not track into the house. And did their work quickly and thoroughly. It was a pleasure to have them service our furnace.
Response from the owner: Thank you, Jane! We do our very best to respect our clients' homes and appreciate the fact you noticed that Mitch was wearing his shoe covers.
Response from the owner: Hi Tina, Thank you for the 5 star review. We appreciate you reaching out to us.~Team Austin
The service person was very friendly and professional. He took time to answer any questions. The work was done in a timely manner and everything was cleaned up afterwards. My dog even liked him. I will definitely use Austin Plumbing again.
Response from the owner: Brian, Thank you for the review, we appreciate your positive feedback. Thanks again
Response from the owner: Thank you so much for the 5-star review, John! We truly appreciate it.~Team Austin
Noah was great to work with. He was very polite and had a great knowledge base. Ran us through our options with our plumbing problem and came up with the best solution. We were shown the damaged piece that was causing the problem. Noah was very personable and confident. Glad he was dispatched to our house to fix our problem. Would ask for him in the future for our plunking needs.
Response from the owner: Hi Frank, thank you for taking the time to leave this nice review! We’re so glad Noah was able to identify the bad gasket and broken flush valve nut, replace them, and get everything working good. It’s great to hear that he was personable and confident throughout the service. We’ll be sure to share your kind words with him—he’ll greatly appreciate it!~Team Austin
Garrett and Ben were prompt, courteous, professional. I would not hesitate to have them back for any future work. Thanks Guys!!
Response from the owner: Thank you, Joe, for the kind words! We're glad to hear that Garrett and Ben provided you with such great service. We'll be sure to share your feedback with them! ~Team Austin
Great work today by Ethan. He is courteous, efficient, and informative. He is an excellent technician.
Response from the owner: Thank you Tim, We appreciate the review.Lindsay
Luke K. Was great. He detected a number of plumbing issues we had in our home and explained all options available to repair them. He was friendly and polite.
Response from the owner: Hi Paula, thank you for sharing your experience and a 5 star review. We appreciate your kind words about Luke's friendliness and professionalism. ~Team Austin
Pete did a great job of getting to our location in timely fashion and working on our drain issue in a professional manner. He explained everything to me as he moved forward in the process. Thank you Pete
Response from the owner: Hi Sharon, thank you for your thoughtful review! We’re so glad to hear Pete provided excellent service and kept you informed throughout the process of resolving your drain issue. We’ll be sure to share your kind words with him. Thank you for choosing us and feel free to reach out if you need any assistance in the future!~Team Austin
The service was top notch. Always polite and prompt. Thank you Vinny and everyone on the Austin team.
We received excellent service from a recent plumbing visit - very thorough and helpful. Scheduling is always easy and the plumber we worked with was friendly, professional and knowledgeable.
Response from the owner: Hi Quinn, thank you for taking the time to leave such a positive review for our company. We're thrilled to hear that you had an excellent experience with our plumbing services and that we were able to provide thorough and helpful service. Our team works hard to make scheduling easy and we're glad to know that our plumber was friendly, professional, and knowledgeable. Thanks again for choosing us and for your 5-star rating!~Team Austin
Response from the owner: Duane, thank you for allowing us to locate and fix your leak, we appreciate your reveiw.Thanks again
Pete E.Did an excellent job repairing clogged drain and replacing kitchen pipes. I reallyappreciate his outstanding customer service, knowledge, and efficiency.
