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About Us

Get to know more about our family-owned and operated plumbing & HVAC business.

A Note From The Owner Of Austin Plumbing, Heating & Air

On Behalf Of All Of Austin Plumbing Heating & Air, We’re Delighted You Are Here!

Austin Plumbing, Heating and Air is a passionate and energetic team of plumbing, HVAC, well pump, and water conditioning service, repair and replacement experts who have the honor to serve tens of thousands of neighbors throughout Waukesha County and Washington County, including Hartland, Germantown, and the surrounding communities. 

We live and breathe the simple traditions and values that are forged deep in our company’s 80+-year-old culture. We love God, we love our families, we love our clients, and we love the communities that we live and work in. 

From humble beginnings, the seed that has grown into Austin Plumbing Heating & Air was planted by a farmer out of the need to provide for his growing family with a small farm in Sussex. If you knew the story of how Austin went from farmhand to plumber, you would understand why craftsmanship, loyalty, work ethic, and being good to people are active in our culture and the blood that pumps through our company’s veins. 

Today, Austin Plumbing Heating & Air is in its 3rd generation of family ownership and is serving more clients than ever, with more services than ever.

We fill some big shoes, because not only do we carry on the legacy of my Grandfather Austin Smith and my father Tom Smith, but through acquisitions over the years, we also carry the torch of two other 80+-year-old legacy companies. We’re proud to provide service to the clients of Haselow Plumbing and Heating Company of Hartland and the Luke N. Reuter Co., Inc of Germantown. 

Although a lot has changed, even more hasn’t. The soul of our company is old, and all of us as team members know what built these 3 companies. 

It wasn’t technology, it wasn’t marketing, and it wasn’t sales. 

No, what built our company was good people who cared about craftsmanship, who lived to serve neighbors, who were upfront, on time, charged fairly, and provided an environment for team members to thrive in and out of the workplace.

These are the things that built Austin Plumbing Heating & Air. These are what tens of thousands of clients throughout Waukesha and Washington County depend on us to provide to them. I would be honored if someday you would allow us the opportunity to provide the same to you.

Repair Man talking to woman about water softener

Why Choose Austin Plumbing, Heating & Air?

Not all plumbing and HVAC companies are the same. Our customers call us first because we are committed to providing only the highest quality plumbing and HVAC repairs, and vow to provide exceptional customer service. We regularly service Waukesha County and Washington County, including Hartland, Germantown, and surrounding communities.

Locally Owned And Operated Doesn’t Mean What It Used To… But It Does At Austin Plumbing, Heating & Air.

Many of our large competitors still claiming to be “locally owned and operated” sold their businesses to private equity groups in the past few years. In exchange for a golden parachute, many of the previous owners still serve as the mouthpiece for the company. But make no mistake about it- private equity funds and corporate investors are the puppet master.

We don’t begrudge them for selling out, but when you want 100% genuine locally owned and locally operated, Austin Plumbing, Heating & Air is the clear choice. Learn more about what we stand for and what makes us who we are.

What Our Clients Love About Team Austin

A Culture of Dedication and Longevity

Our team of plumbers and HVAC techs have an average tenure with Austin Plumbing, Heating and Air of over 10 years! When you trust your plumbing or HVAC problem to a member of Team Austin, you’re not only getting a veteran the trade, but also a long-term and trusted member of our team.

Timely Service

We know your time is valuable. When you schedule an appointment with us, we give you a guaranteed arrival time. This means no more wasted hours waiting for someone to show up.

Rapid Response Times

With our Hartland and Germantown location and over a dozen trucks on the road, there is a member of Austin Plumbing, Heating, and Air nearby at all times. Your calls are always answered by knowledgeable members of our team which means you will consistently get the help you need fast.

“Warehouse On Wheels”

We know you don’t have time for multiple appointments to get a repair done. That’s why we stock our trucks with thousands of the most commonly needed parts to complete the job in one visit, which saves you time and money.

Upfront Transparent Pricing

Our technicians perform a thorough diagnostic analysis of your plumbing and HVAC systems to determine what is wrong, what caused the problem, and what the repair options are. We’ll discuss with you all the possible solutions and provide you with a price in writing before the work begins. This allows you the ability to choose the best repair for you, your home, and your budget!

Respect for You and Your Home

Our technicians wear shoe covers, put down drop cloths and carpet runners when necessary, and clean up thoroughly when finished. We guarantee you the peace of mind that your home is returned to the condition it was before we arrived.

Free Safety Inspection with Every Service Call

Regardless of how small the service is, our technicians take the time to do a complete safety inspection of your plumbing and HVAC to keep you and your family safe.

Annual Maintenance Club Memberships

When you become an Austin Club member, you’ll receive a free yearly maintenance inspection to ensure your system will not fail during the coming season. As a Club member, you can also enjoy discounts on service and prompt notification when we run specials. Learn more about the great benefits of Austin Club membership.

The Best Warranties and Guarantees

At Austin Plumbing Heating & Air, we have the best warranties and guarantees in the business on repairs and replacements performed by our technicians, and we provide them in writing. We guarantee your complete, 100% satisfaction!

Several Payment Options

We offer convenient and affordable payment options, including beneficial financing for larger jobs.