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About Us


Get to know more about our family-owned and operated plumbing & HVAC business.

Does an 11-year-old boy really own the company?

Austin Plumbing, Heating, Air & Electric realy is a family business. It was founded over 90 years ago by young Austin’s great-grandfather, also named Austin. Austin Senior was a plumber by trade. And he lived by the Core Values under which the company still operates. 

Be Good. Craftsmanship | Integrity | Purpose | Solutions | Legacy—In Action

We believe in making HVAC, Plumbing, Wells, and Electric easy to understand. Easy enough for an eleven-year-old to comprehend. So our quotes are not filled with industry jargon. We believe it’s our job to make Plumbing, HVAC and Electrical issues uncomplicated – simple enough to explain to your children.

You’re Always in Control

From easy-to-book appointments to the freedom to choose the services and payment options that work best for YOU, Austin delivers the best client experience. Period.

We’ll Never Send a Salesman

Austin won’t stand for high-pressure sales. That’s why we don’t employ salespeople—only tradespeople. Our pros are non-commissioned with one job: to serve you.

If Our Work Breaks, We’ll Fix It for Free

We’re tradespeople first, and craftsmanship matters. Big or small, we do it right or not at all. If our workmanship fails, we’ll fix it—no charge.

We’ll Mind Our Manners

We’ll treat your home with care, say please and thank you, clean up after ourselves, and always follow the golden rule.

We’ll Never Charge You a Penny You Didn’t Approve First

Austin stands for upfront, bottom-line pricing—everyone pays the same for the same work, except for club members who get special rates.

We Won’t Leave You Wondering

Transparency is everything: from what to expect, to costs, what’s included, and even what happens if things go sideways.

We’ll Always Be Loyal

Serving our community’s health, safety, and comfort comes first. We prioritize families with critical needs—like no heat, air, or water—over routine services.

We’ll Always Be Authentic

Austin is here to stay as a local, family business. We strive to be the best fit for everyone, but we’re also humbly honest: we won’t be perfect for every job or every person.

A message from Austin’s father, Eric Smith

Austin Plumbing, Heating, Air & Electric is a team of plumbing, HVAC, well pump, and water conditioning experts who stand for something.

We live by simple, time-honored core values forged in our 90+-year-old culture—values centered around being good, loving God, our families, our clients, and the communities we call home.

From humble beginnings, Austin Plumbing Heating, Air & Electric grew from a small Sussex farm started by my grandfather, Austin Smith. His unwavering commitment to craftsmanship, loyalty, hard work, and kindness remains the foundation of who we are today. Now in its 3rd generation of family ownership, we’re honored to serve more clients than ever with a full range of home services.

Through acquisitions, we proudly carry on the legacy of other iconic local companies, including Haselow Plumbing and Heating, Luke N. Reuter Co., Inc., and Integrated Building Systems & Electric. Together, we honor the traditions and values that have made these businesses thrive for generations.

What built Austin—and these companies—isn’t technology, marketing, or sales. It’s good people who care about craftsmanship, serve their neighbors, remain upfront and fair, and create an environment where team members can thrive.

These are the values tens of thousands of clients in Southeastern Wisconsin depend on. And it would be my honor to provide the same care and service to you.

Be Good,
Eric Smith
Owner | President
Austin Plumbing, Heating, Air & Electric

Be Good—Craftsmanship | Integrity | Purpose | Solutions | Legacy—In Action
teamaustin.com | 262.367.3808

Picture of Eric & Austin Smith

Locally Owned And Operated Doesn’t Mean What It Used To… But It Does At Austin Plumbing, Heating & Air.

Many of our large competitors still claiming to be “locally owned and operated” sold their businesses to private equity groups in the past few years. In exchange for a golden parachute, many of the previous owners still serve as the mouthpiece for the company. But make no mistake about it- private equity funds and corporate investors are the puppet master.

We don’t begrudge them for selling out, but when you want 100% genuine locally owned and locally operated, Austin Plumbing, Heating & Air is the clear choice. Learn more about what we stand for and what makes us who we are.