Reviews

85 years of showing up, doing it right, and earning the kind of reviews that speak for themselves.

Every One of These Reviews Was Earned. Not Bought.

We could hire a marketing company to flood the internet with five star reviews. Plenty of companies do. You’ve probably read some of them — they all sound a little too perfect.

That’s not us.

We believe the only review worth anything is one a real person left because they had a real experience and wanted to share it. The good ones and the honest ones. Earned one job at a time over 85 years in SE Wisconsin homes.

So we don’t pay for reviews. We don’t trade discounts for them. We don’t send five follow-up emails until you cave. And our technicians don’t get a bonus based on what you write about them.

What you see here is what people actually think about us. The praise and the criticism. All of it real. All of it from your neighbors.

And that’s exactly how you know you can trust it.

TRUSTED BY HOMEOWNERS ACROSS SE WISCONSIN FOR GENERATIONS

We’re highly-rated and recommended on the platforms you trust the most.

Excellent

Austin Plumbing, Heating, Air & Electric4.8

Based on 3574 reviews

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Erik Thomas

19 hours ago

Carson did a great job and was very friendly. Would like to have him come back for future services!

Response from the owner:Hi Erik, thank you for the 5-star review! We're thrilled to hear Carson did an excellent job and that you would like to have him back for future services. We will be sure to share your kind words with him. Thanks for choosing us! ~Team Austin

Cindy Preuss

23 hours ago

Annual Plumbing maintenance done everything checked and in working order. Austin Plumbing, professional, reliable, and on time. I recommend for all your plumbing, heating, air & electric needs.

Response from the owner:Thank you for the 5-star review, Cindy! We’re thrilled to hear our technician did a great job installing your new electrical outlet that was in a tricky spot, and that they put everything back in place and left the area clean. We really appreciate your recommendation! ~Team Austin

Bob Antholine

24 hours ago

recommends

Don was great, communicative and let me know what was being done the work was done well and they were able to come in short notice which I appreciated.

Barbara Tatnall

2 days ago

Hired to check out A/C system located in attic. Joe S. Cleaned out the condensation tube to prevent a leak into ceiling drywall and basement room. He took pictures of the system and gave a thorough explanation of the job. This company is family owned and knowledgeable.

Bob Vanhimbergen

2 days ago

Thanks Sam. Sam was thorough and very helpful. Great work and we really trusted their advice. Everything is working great!

Response from the owner:Hi Bob, thank you for the 5-star review! We're so glad to hear Carson was very thorough, helpful, and did a great job with your plumbing maintenance. We will be sure to pass along your kind words to him. Thanks for choosing Austin Plumbing, Heating, Air & Electric! ~Team Austin

teresa platz

3 days ago

Carson C was great!!

R. Brian Walsh

3 days ago

Worked with them for over 20 years. Great people, quality products, and truthful recomendations.

Jeff McClure

4 days ago

I have used Austin for many years and the are very professional and dependable. If you want short cuts and the cheapest temporary fix, then go elsewhere. If you want it done right the first time, they are your team.

Response from the owner:Hi Jeff, thank you for taking the time to leave us such a great review! We're grateful that you've continued to choose our team over the years for your home service needs. You're right, we don't believe in shortcuts or temporary fixes. We believe in doing the job right the first time so you can have peace of mind. We truly appreciate your kind words and are always just one call away whenever you need us! ~Team Austin

Robert

4 days ago

Jay was very good at his job. Very efficient ! Thanks

Response from the owner:Robert, Thank you for the feedback and the 5 star review. Happy we were able to help you out. ~Team Austin Plumbing, Heating, Air & Electric

Tammie Miller

4 days ago

Response from the owner:Thank you for the 5 stars, Tammie! ~Team Austin

Robert Schwartz

4 days ago

Don B. Did a great job getting our hot water heater re-lit. Very professional, as always. He is a delight to work with!

Response from the owner:Hi Robert, thank you for the 5-star review! We're glad to hear Don did a great job getting your water heater relit and that he was professional throughout the service. We'll be sure to share your kind words with him. Thanks for choosing Austin Plumbing, Heating, Air & Electric! ~Team Austin

Dan

4 days ago

The AC installers were courteous and did an excellent job. They kept me informed throughout the process and cleaned up after themselves. To top it off, the job was completed ahead of schedule. I had a ton of questions, and they were more than happy to answer them. I highly recommend Colton J. Had a fantastic experience!

Response from the owner:Hi Dan, thank you for the excellent review! We're so glad to hear our team did a fantastic job with your AC installation. It's great to know they kept you informed throughout the process, answered all your questions, and made sure everything was cleaned up before they left. We'll be sure to pass along your kind words to Colton and the rest of the team. Thanks so much for choosing us! ~Team Austin

Sharon Berner

4 days ago

Dylan did an exceptional job assessing the issue and resolving it all in the same day for us. Our utility tubs over flowed last and we could no determine why it happened Thank you Dylan for a great job. I'm glad we joined their club plan. Austin has come through again.

Response from the owner:Hi Sharon, thank you for the fantastic review! We're so glad to hear Dylan did an excellent job diagnosing the issue with your utility tubs overflowing and was able to fix it the same day. We'll be sure to pass along your kind words to him. We're also happy to hear you joined Club Austin! We think you're going to love all the benefits that come with it. We truly appreciate your support and are always here whenever you need us in the future! ~Team Austin

Pat Wyczawski

4 days ago

Very quick and happy with inspection. Great job. Very knowledgeable and friendly. Been with this company for quite a few years.

Response from the owner:Hi Pat, thank you for the wonderful review! We're so glad to hear Sam did an excellent job during your annual plumbing inspection and maintenance. We're grateful to have had you as a customer over the years and truly appreciate your continued support! ~Team Austin

Dustin S

4 days ago

Came same day to fix a broken shower head the day we were moving out. Excellent repair and friendly service.

Response from the owner:Hi Dustin, thank you for the 5-star review! We're so glad our technician was able to fix your broken shower head just in time before your move. We appreciate you choosing Austin Plumbing, Heating, Air & Electric, and we're always here whenever you need us! ~Team Austin

Jennifer

4 days ago

Todd was very effective at what he did. I appreciated his thoroughness.

Response from the owner:Hi Jennifer, thanks so much for the 5-star review! We're glad to hear Todd's work was effective and that he was thorough throughout the service visit. We'll be sure to share your kind words with him. Thank you for choosing us! ~Team Austin

Ryan Boyd

4 days ago

Austin is the best in the business. Professional and flexible. Joe S. came out to fix our AC within 45 minutes of calling Austin, and knocked it out of the park.

Response from the owner:Hi Ryan, thank you so much for the 5-star review! We're glad we could get Joe out to your home quickly to get your AC back up and running, and that he did a fantastic job. We appreciate you choosing Austin Plumbing, Heating, Air & Electric! ~Team Austin

Debbie Hamilton

4 days ago

Ben had the issue fixed in about 5 minutes. It turned out to be a faulty gfci outlet. We will probably still need to address the issue, but for now it's fixed. Thanks Ben and Austin!!

Response from the owner:Hi Debbie, thank you for the wonderful review! We're so glad to hear Ben was able to fix the issue with your GFCI outlet so quickly. We'll be sure to pass along your kind words to him. Thanks for choosing us! ~Team Austin

Marla Sunstrom

4 days ago

Annual plumbing inspection. Talked about future repairs. Very thorough.

Response from the owner:Hi Maria, Thank You for leaving us a review and positive rating. We appreciate your trust in our team and look forward to seeing you again, soon!

Jason Falkner

5 days ago

Luke K. was outstanding. Honest and knowledgeable, very friendly demeanor, explained the process and reasoning for the price. Would recommend asking for him specifically.

Response from the owner:Hi Jason, thank you for the 5-star review! We're so glad to hear Luke provided outstanding service and was knowledgeable, friendly, and took the time to explain everything clearly. We'll be sure to share your kind words with him. Thanks for choosing us! ~Team Austin

Toni Ocain

5 days ago

Dylan B was very kind and respectful! Did an awesome job!

Response from the owner:Hi Toni, thank you for the great review! We're so glad to hear Dylan provided fantastic service and was kind and respectful throughout the visit. We'll be sure to pass along your kind words to him. Thanks so much for choosing us! ~Team Austin

Drita Lala

5 days ago

Response from the owner:Thank you for the 5 stars, Drita! ~Team Austin

Larry Kramer

5 days ago

Response from the owner:Hi Larry, thank you for the 5-star rating! ~Team Austin

Mike Awve

5 days ago

Friendly, efficient service replacing our AC unit

Response from the owner:Hi Mike, thank you for the 5-star review! We're glad to hear our team provided friendly, efficient service while replacing your air conditioning unit. We truly appreciate your trust in us, and we're always just one call away whenever you need us! ~Team Austin

Lindsey Kawczynski

5 days ago

Friendly and knowledgeable. Would definitely recommend

Response from the owner:Hi Lindsey, thank you for the 5-star review! We're so glad to hear our technician was friendly, knowledgeable, and made such a positive impression. We truly appreciate your recommendation and your support! ~Team Austin