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Emergency Water Heater Service

Emergency Water Heater Service You Can Trust

Wisconsin home owners turn to the Hot Water Hero’s at Austin Plumbing, Heating & Air for sensible emergency water heater repair and emergency water heater replacement & installation.

Water Heater Emergencies Austin Plumbing, Heating & Air Can Help With

  • Emergency Gas Water Heater Repair

  • Emergency Tankless Water Heater Repair

  • Water Heater Tank Leaking Emergency

  • No-Hot-Water Emergency

  • Emergency Water Heater Replacement

  • Not seeing the water heater service your looking for?

    Visit our water heater services page.

Ready To Book Emergency Hot Water Heater Repair?

Emergency Contact Information

Call To Book Emergency Water Heater Service:

MONDAY-FRIDAY: 7:00am to 5:00 pm & SATURDAY: 8:00am to 12:00pm

Book After-Hours Hot Water Emergencies 24/7 Online

In a water heater emergency, follow these steps:

Step 1

Triage the water heater emergency using our 24/7 First-Aid Guide for Water Heaters

Following our 24/7 Water Heater Emergency First-Aid Kit strengthens your chances of getting hot water restored ASAP or, at the very least, ensuring that the water heater is in safe condition between now and when we arrive to repair it.

Step 2

Determine whether your water heater truly needs ER service.

Once you’ve succeeded in containing the water heater emergency safely, then you can accurately assess whether your hot water outage or burst tank requires immediate attention or a regular service call. Carefully check our Emergency Water Heater Repair FAQs for guidance.

Step 3

Book an ASAP service call for water heater repairs or replacement.

Great job! You’ve got your water heater emergency situation under control–maybe you even got it heating your water again, even if it’s only temporary. Now, you can either book an emergency service OR schedule a standard service for the next business day using our round-the-clock online booking tool.

PRO TIP: If you’re experiencing a hot water heater emergency during our normal business hours, the fastest way to book a service is to call us at (262-367-3808).

24/7 Water Heater Emergency First-Aid Kit

Most common water heater emergencies can be solved pretty quickly without even getting a technician involved. If you follow the steps below, you may be able to get your hot water working again until we’re able to come to you.

Leaking water heater? Follow these steps:

  1. Turn off the incoming water to the water heater.
  2. If you have a gas water heater, shut off the gas to the unit.
  3. If you use an electric water heater, shut the power to the unit off at the circuit breaker.

Not sure how to shut down your water heater safely? Here’s a deep dive into how you can stop any kind of water heater leak before proceeding.

  1. Sweep pooling water around the unit towards the floor drain in the basement, or vacuum it up with a wet or dry vac.
  2. Schedule emergency service 24 hours a day, 7 days a week by clicking here.

Water gone cold? Try an emergency restart of the water heater.

The emergency restart procedure for standard gas water heaters is as follows:

  1. Turn the gas off to the unit.
  2. Let sit for at least 30 seconds.
  3. Turn the gas back on.
  4. Relight the pilot. (Follow the water heater pilot reset instructions printed on the water heater tank or in the owner’s manual.)

The emergency power-cycling procedure for power vent water heaters goes in this order:  

  1. Turn the gas off to the water heater.
  2. Unplug the water heater from the wall.
  3. Turn the gas back on.
  4. Plug the water heater back in.

Ways to get your electric water heater to work in an emergency situation:

  1. From the break, turn off the power to the unit.
  2. Locate the owner’s manual.
  3. Follow included instructions to reset the upper thermostat. Do not proceed unless you are comfortable working with high-voltage electricity!
  4. Reassemble safety doors.
  5. Turn the power supply back on.

ER Water Heater FAQ: Your Questions Answered!

Everything You Need to Know about Water Heater Emergencies While You Wait for Service

Do I need after-hours emergency service, or will my water heater be OK until morning?

In most cases, you really don’t have to pay for after-hours service just to save your water heater. Having an emergency plumber come out is usually unnecessary–and expensive!

As long as your water heater is off (and the incoming water has been turned off to it), you’ll be just fine waiting for next-business-day service.

My pilot won’t stay lit! Should I worry about the gas leaking out?

Nope! In a broken water heater, there are tons of reasons a pilot might fail to stay alight. That doesn’t mean you have a gas leak on your hands.

Some good news is that as long as the pilot is off, then no gas can be released from the unit.

Will all the water leak out of my hot water tank?

No, not at all. As long as you have the incoming water turned off to your water heater, the water in the tank will not empty itself out into the basement.

For in-depth instructions on how to safely stop a water heater leak, visit this comprehensive guide.

How much does an after-hours ER water heater repair cost?

Plumbers that offer emergency water heater repairs or replacements after normal business hours are generally forced to operate with on-call technicians. Many of these on-call services come at severely inflated fees.

After-hours water heater servicing (or replacement) can cost $600-$1000 more than it would during normal business hours. That’s before factoring in the actual price of repairs or a new unit installation.

Can you guarantee that you’ll be able to fix my water heater after-hours?

Unfortunately, no. Many hopeful homeowners are left with a cold shower and an empty wallet even after booking an after-hours emergency water heater service, because the parts and resources required for such repairs aren’t readily available outside of business hours. These include:

  • Manufacturer/tech support
  • OEM parts
  • Internal support
  • …and more.
Plumber from Austin Plumbing, Heating & Air making a repair on a water heater

Why You May Be Better Off Waiting Until We’re Open for Water Heater Help

We wish you the best of luck getting back in hot water–but if these steps didn’t fix your problem, don’t panic! We’re still here for you. Keep scrolling to see how we answered questions from other customers in your situation:

    Benefit #1: By waiting, you’re actually getting a better service for less.

    Dispatch fees for after-hours hot water emergencies–including water heater repairs or replacements–can be up to $700 just to get a technician to your house. And if that tech isn’t able to fix the problem after all, you’re out of luck until tomorrow!

    Factor in average overtime fees–not to mention the actual cost of the repair service!–and that price can blow up easily into the 4-digit zone. Remember, this is all for the same service that may cost you thousands less if purchased during our normal hours of operation.

    Benefit #2: You’re getting the right repairman–not just whoever’s available.

    Like all plumbing companies, we have technicians that specialize in specific water heater services, including repair and replacement. Should you experience an after-hours emergency, it is extremely unlikely that our on-call emergency plumber just happens to specialize in your particular type of water heater (or have experience with the precise nature of your emergency).

    Benefit #3: Most water heater emergencies can’t actually be fixed until the next day, anyway.

    Most water heaters that break down after-hours require OEM parts and/or manufacturer tech support in order to be repaired. As much as we wish these services were available 24/7 (a plumber can dream…), the sad fact is they are not.

    Benefit #4: Waiting a night or two means getting the whole job done in one trip.

    Water heater replacements are usually a two-man job. After all, a leaking water heater that needs to be replaced under emergency circumstances isn’t any lighter than one slated for a planned replacement. It may still require a second person to help haul the old water heater out of the way (especially if it’s a large tank-style model).

    Unfortunately, because we are limited to only on-call plumbers and HVAC technicians after hours, it’s virtually impossible for us to send two people to the same job outside our normal hours of operation.

    Don’t resign yourself to a cold shower just yet.

    Most people find a far better way to deal with water heating emergencies (of any kind–gas, electric, tankless or otherwise) is to wait for the next business day. But that doesn’t mean you can’t do anything to ameliorate the situation in the meantime.

    Here are some alternatives to having a nighttime visit from the local emergency plumber:

      • Lean on family, friends or neighbors.

        Most people have experienced being without hot water at one point or another–and plenty more have felt the stress of facing a costly emergency repair bill. You might be surprised how many are willing to help, so why not ask to borrow your neighbor’s shower tonight?

      • Use secondary sources of hot water.

        Even when your water heater is broken, don’t let the stress make you forget all the other ways you can make hot water for yourself. Go old-school for a night or two; use a deep pot and your stovetop to meet your hot water needs as much as possible. Since the stove can’t run out of heat, take 30 minutes to prepare enough hot water for a relaxing bath. Seriously–it’s more than worth the time spent, especially on a winter night.

      • Turn your lemons into lemonade.

        There are some circumstances where you absolutely have to have a hot shower or, for some other reason, just can’t make it to tomorrow without hot water. In these cases, some find comfort in making a family memory out of the mess. Head out to a hotel–some have pools with jacuzzis accessible to the public without a key–or find a nearby indoor water park for the time being.

        If an impromptu weekend getaway sounds expensive, trust us when we say it’s a far better use of money than after-hours plumbing fees. And as much as we’d like to take your money, the truth is that even after an emergency check-up, you’re likely to end up unable to get the issue fixed until tomorrow.

      24/7 Service: When You Just Can’t Wait for Hot Water

      Team Austin offers after-hours services for water heater emergencies. Read on to learn more!

      After-hours appointment availability

      After-hours service appointments are limited. If there aren’t any open slots when you check, then we suggest you book the next available appointment–even if that means waiting 1-2 days.

      Remember: It is virtually always better to wait 12, 24 or even 36 hours for one of our experts to attend to you than to solicit companies who offer no guarantee of success for exorbitant fees.

      After-hours dispatch fees

      After-hours dispatch fees are charged on every service call dispatched outside our posted business hours, regardless of external factors or circumstances.

      After-hour emergency related to a new, warrantied or recently-serviced water heater

      All warranties made by Austin Plumbing, Heating & Air are valid during normal business hours only. We apologize for any inconvenience this may cause to you.

      If there is an issue you believe is under warranty or related to recent work, and it’s not something that can wait for normal business hours, we are happy to come out after-hours (subject to availability). However, please keep in mind that dispatch fees will apply and an immediate solution is not guaranteed.

      Can Austin reimburse me if I have to go to another company for after-hours repair work?

      If our schedule is full, and you have an issue you believe is under warranty or related to recent work that cannot wait, please go ahead and call another company who can attend to you faster.

      If management determines that the above conditions apply, Austin Plumbing, Heating & Air will reimburse you for up to $250 of the after-hours repair cost you were made to pay in our absence.

      To claim your reimbursement, please contact us during business hours and ask for a manager to help you submit your after-hours invoice. It pains us to be busy when you need help–this is our way of easing your burden even when we can’t be there.

      How to book an after-hours emergency appointment

      If you need 24/7 ER service for your water heater, you can always check our availability online, which is constantly being updated. Click here to book a service in real time.

      Book Emergency Water Heater Repair or Emergency Water Heater Replacement Now

      Emergency Water Heater Installed By Austin Plumbing, Heating & Air

      Same Day Emergency Water Heater Services

      • Emergency Water Heater Repair- Our fully stocked trucks & warehouse allow us to make most emergency water heater repairs in one trip.
      • Emergency Water Heater Replacement- In most cases, we are able to complete emergency water heater replacements and emergency water heater installations on the same day.
      • Full Transparency With Pricing- You get an upfront bottom line price before the work begins 
      • Expert Plumbing Techs- Our hot water Hero’s are standing by to help

      Schedule Your Emergency Water Heater Service Today!

      From emergency water heater service or installation to routine plumbing service calls, Austin Plumbing, Heating & Air is ready to take your call!